Welcome 👋

How can we help you today?

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Subscription and billing

Comment accéder à toutes mes factures ?

My billing seems to be wrong. What to do?

I want to change my billing information. How to do it?

Order and delivery tracking

How do I know the status of my order?

My order has not yet arrived. What to do?

I want to change information in the delivery. How do I do it?

I have a hardware problem

How do I contact Rzilient Support?

What is the procedure to follow in case of repairing broken or broken equipment?

What precautions should you take when returning a computer?

I have a software problem

I suspect a security breach. What to do?

I can't access my session on my computer. What to do

A MacBook is locked and is asking me for the password for an iCloud account. What to do?

Fleet and user management

How to onboarding a new employee?

How to offboarding an employee?

How do I reset a computer enrolled in MDM?

Purchase, renewal and resale of equipment

How do I place an equipment order? (admin)

How do I add a product to my favorites in the catalog?

Comment assigner un matériel spécifique à un employé en fonction de son département ?

Platform use

Comment inviter les utilisateurs à rejoindre la plateforme rzilient ?

What are the differences between the roles on the platform?

I want to change the role of a collaborator on the platform. How to do it?

MDM enrollment

Why do I need to register my equipment on a security and remote control (MDM) tool?

I have a problem with my MDM. What to do

Can an employee's personal computer (BYOD) be enrolled in MDM?