🎫 Report the incident to Rzilient IT Support

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Contact us via the chat on the platform or by email at it-support@rzilient.club.

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Please specify The maximum amount of information to qualify the nature of the repair: serial number of the equipment, description of the problem encountered and possibly photo of the breakage.

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📃 Rzilient provides you with a quote from a repairer

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Within a few days, you will receive an estimate of the repair cost from our repair partners. It is subject to physical audit.

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You receive the details via the ticket opened with support.

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If you accept this quote, we coordinate the shipment for repair to the repair partner, generally via a Chronopost return form in France or UPS in Europe. Once the equipment is received by the repairer, the repairer inspects the equipment and carries out the repair.

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If necessary, the repairer sends you a corrective estimate after a physical audit subject to approval before proceeding with the repair.

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📓🔗 Check out our repair guide which includes the different steps:

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1. Equipment loan if it is included in your subscription
2. Sending your faulty equipment to the partner repairer
3. The repairer's diagnosis in order to assess the price of the repair
4. Accepting or refusing the repair estimate
5. Receiving your equipment and returning the loan material

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⚠️ If Rzilient loaned you equipment during the repair, you are required to return it within 5 days following the receipt of your equipment. Beyond this period, late payment penalties at the expense of your company will apply.

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