I have a software problem

A MacBook is locked and is asking me for the password for an iCloud account. What to do?

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Administrator

Ideally, the employee should do this while he still has the computer in his hands.

Case no. 1. Ask the employee to log off while the computer is still in their possession

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If he has already returned the computer, then he can be asked to perform the following manipulation remotely.

Case no. 2. Ask the employee to deactivate the “Locate” option remotely via iCloud

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If that did not work or the person is not available, then you will have to contact Apple.

Case no. 3. As a last resort, ask for support from Apple

Request support from Apple by clicking This link.

You must be the owner of the device. Proof of purchase is required, and should include serial number, IMEI, or MEID.

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