Order and delivery tracking

My order has not yet arrived. What to do?

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Our delivery times after order are on average 10 days.

If your package is noted as delivered, we invite you to wait a few hours before informing us to avoid tracking errors.

To find out how to access your delivery information, see the question How do I know the status of my order?

If questions persist or if your order has not arrived after this time, you can ask our support for details:

💬 Via the chat on the platform

✉️ By email: it-support@rzilient.club

In case of emergency, we invite you to contact your dedicated Customer Success Manager or Account Manager.