If you want to reassign the computer

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As part of the renewal of an employee's computer, you can request the remote reset of a computer enrolled in an MDM.

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To do so, follow the procedure below.

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🔗 Click here for the English version

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If the computer was stolen or lost

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To remotely reset an equipment enrolled in the MDM from the platform in the event of theft or loss, go to the “Fleet” page. Select the equipment, choose “Report a stolen device.”

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🔗 Click here for the English version

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You must meet 4 conditions for the remote reset request to be effective. First of all, the equipment should be Enlisted in MDM. Then he has to be On, plugged in and connected to the Internet otherwise the reset will not work.

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Once the reset is effective, the computer will be:

- reset (factory configuration)

- unenrolled from MDM

- always inventoried on the platform and attributed to the stock

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⚠️ To reset a MacBook whose hard drive is encrypted via FileVault, the user session must be unlocked.

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⚠️ Make sure no Apple ID is connected to avoid being blocked.

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