Our usual delivery time is 10 working days. between the order on the platform and the delivery date.

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This deadline takes into account the constraints in terms of procurement, pre-configuration and delivery of the equipment to the desired address.

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Since the procurement and delivery phases are provided by suppliers and carriers, Rzilient has no control over possible delays on their part or any reason beyond our control.

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This is why we invite you to anticipate your orders as much as possible, whether it is a renewal or the onboarding of a newcomer.

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Note that shipments (excluding Paris via courier the same day) take up to 3 working days via Chronopost in France and UPS in Europe.

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Emergencies that are out of time will be managed in the best effort.

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Your Customer Success Manager is at your disposal to help you build up a backup or repair stock, and to anticipate your future onboarding or equipment renewals.

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