Purchase, renewal and resale of equipment

Why can't I choose an order or onboarding date earlier than the one proposed?

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There is a 10 working days between the order on the platform and the delivery date — by default it is not possible to choose an earlier date on the platform.

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This deadline takes into account the constraints in terms of procurement, pre-configuration and delivery of the equipment to the desired address.

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We therefore invite you to anticipate orders as much as possible, whether it's a renewal or the onboarding of a newcomer.

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Note that shipments (excluding Paris via courier the same day) take up to 72 hours via Chronopost in France and UPS in Europe.

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Emergencies that are out of time will be managed in the best effort.

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