Before seeking the assistance of our IT team, we invite you to carry out a few simple tests:

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• If it is a MacBook charger, you have to do cross tests. You have to test your charger on another MacBook with similar characteristics, and test another charger with the same characteristics on your computer. This test will allow you to know if the malfunction really comes from the charger. ‍

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‍‍• If it is a PC charger, we invite you to observe whether your computer battery is efficient, the time required to discharge it, as well as the ventilation noise. You can also update the power drivers on the supplier page to check for possible anomalies.

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Note that the fact that computers are frequently powered on may cause this malfunction. It may be necessary to check the light on the button Shift to see if power is flowing to the computer.

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If these tests do not solve the problem, we invite you to contact our IT support:

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💬 Via the chat on the platform

✉️ By email: it-support@rzilient.club

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