PME

employees

When a company recruits quickly, IT rarely becomes a strategic topic on paper.

In fact, this is often where the friction starts: a computer to order, a session to prepare, an employee who arrives without a functional station, a failure to deal with urgently.

For European Sales Group, the challenge was simple: keep onboarding fluid, without transforming internal teams into IT support.

With rzilient, the company centralized the preparation of positions, automated part of the process via its HR tool, and gained in daily responsiveness.

At a glance

Business: European Sales Group
Sector: B2B sales outsourcing
Effective: around 40 employees
Location: Barcelona and France
Foundation: February 2024
Interlocutor: Tiphaine, Office Manager
Topic covered: IT onboarding, user support, IT asset management

Fast growth, keeping IT simple

European Sales Group supports B2B companies in their commercial development, with an approach combining outsourcing of prospecting, Sales Ops, RevOps and training.

Created in 2024, the structure is growing rapidly. Arrivals are coming one after another, teams are being structured, and material needs are becoming more regular.

In this context, IT management cannot be based on adjustments on a case-by-case basis.

Each onboarding involves concrete tasks: providing the right computer, preparing the configuration, ensuring that the station is working, coordinating the arrival with the HR teams, then managing possible incidents once the employee is on duty.

For an Office Manager, these are essential but time-consuming tasks. And above all, these are not subjects on which the company wants to mobilize internal time unnecessarily.

“It relieves us of all this part where we're clearly not experts, and we're delegating it to people who are experts.”
Tiphaine, Office Manager at European Sales Group

The challenge: equipping new collaborators without friction

At European Sales Group, the subject was not “setting up IT” in principle.

The need was more operational: to ensure that each new collaborator arrived with a computer ready, without delay, without manual configuration, and without multiplying exchanges between teams.

Before Rzilient, IT onboarding required preparation time. It was necessary to anticipate arrivals, follow up on requests, manage the configuration of workstations and remain available if a problem blocked an employee.

With growth, this functioning quickly becomes fragile.

Not because teams don't know how to organize themselves. But because IT ends up creating an invisible burden: an hour here, an emergency there, a computer to replace, a support question to deal with between two HR or office topics.

The objective was therefore clear: to make the process smoother, more reliable, and less dependent on internal resources.

The solution: connecting HR tools to centralized IT management

European Sales Group now relies on Rzilient to manage its onboarding, offboarding and daily IT requests.

The operation is simple: the team triggers a request from its HR software. rzilient receives the information, prepares the workstation, configures the computer, then ensures that the equipment is ready for the arrival of the collaborator.

“We just have to make a request via our HR software, you have the notification directly and you have everything ready.”
Tiphaine, Office Manager at European Sales Group

This change makes it possible to get out of manual management, which is often scattered between emails, internal follow-ups and last-minute reminders.

For the HR and Office teams, the benefit is immediate: less coordination, less mental load, and a clearer process at each arrival.

For the employee, the experience is also simpler.

“When he arrives, he has his computer, everything is ready, he just has to enter his password. I think the onboarding experience for the employee is much nicer.”
Tiphaine, Office Manager at European Sales Group

Faster onboarding, without relying on internal IT skills

The first impact observed concerns the time saved.

Each new post arrives already prepared. The team no longer has to manage the computer configuration itself or to check all the technical steps.

“Generally, we receive computers that are already set up, so we save a lot of time.”
Tiphaine, Office Manager at European Sales Group

Tiphaine estimates that the team saves at least one to two hours each onboarding thanks to this operation.

This gain is not only a question of productivity.

Above all, it allows internal teams to remain focused on their role: supporting employees, structuring arrivals, streamlining the organization. Do not manage technical issues urgently.

An almost invisible employee experience

In a good IT onboarding, the employee should not have to ask questions.

His computer is working. Its accesses are ready. It can start.

This is precisely what European Sales Group was looking for: IT reliable enough to be discreet.

Tiphaine summarizes it very simply: employees don't care about the process, because the equipment is there and operational. This is often the best sign that IT is working properly.

The challenge is not to make technology visible. It is to remove irritants when the employee joins the company.

Reactive support when IT becomes blocking

The other key topic is responsiveness.

IT is not limited to arrivals. It is also measured in the moments when a workstation breaks down, when an employee is stuck, where a working day can be lost if no one takes over.

European Sales Group recently encountered this case: an employee reports a problem with his computer in the morning. Tiphaine contacts the Rzilient team directly. At the beginning of the afternoon, a new functional computer is already available.

“I immediately contacted Thibault, who was very responsive, and at the beginning of the afternoon, we had a new computer that was working.”
Tiphaine, Office Manager at European Sales Group

In a small team, this type of responsiveness changes a lot of things.

A hardware incident does not become an internal issue. It is taken care of, treated, replaced. The employee can resume his activity quickly.

What European Sales Group won with Rzilient

Smoother IT onboarding
The workstations are prepared in advance, configured and ready to use as soon as the employee arrives.

A time-saver for internal teams
European Sales Group estimates that it saves between one and two hours per onboarding, avoiding manual preparation tasks.

A clear delegation of IT topics
The HR and Office teams no longer deal alone with technical subjects on which they are not experts.

More responsive support
In the event of a hardware incident, Rzilient can quickly take over and prevent an employee from getting stuck.

A better employee experience
The employee arrives with an operational position, without unnecessary technical friction.

IT that is easier to manage on a daily basis

For European Sales Group, rzilient is not just a service provider that prepares computers.

It is an operational point of support to keep IT management simple, even as teams grow.

Collaboration is regular, especially on arrivals, departures and daily IT requests.

“The collaboration with Rzilient is very fluid. We are in contact almost daily, especially on arrivals, onboarding, offboarding, and all IT problems.”
Tiphaine, Office Manager at European Sales Group

This fluidity allows European Sales Group to maintain a lean organization, without internalizing complete IT expertise or slowing down HR processes.

The ambition: to keep IT fluid during growth

European Sales Group is still at the beginning of its development.

At this stage, the challenge is not only to solve current problems. It is also a question of establishing the right reflexes for the future: centralizing requests, making onboarding more reliable, clarifying responsibilities, and giving employees a simple entry point in the event of an IT problem.

It is this logic that allows the company to grow without piling up informal processes.

Well-managed IT can't always be seen.

But it avoids a lot of friction.

About European Sales Group

European Sales Group is a B2B sales accelerator founded in 2024 in Barcelona. The company supports its customers in their commercial development in Europe through an integrated approach: outsourcing prospecting, Sales Ops, RevOps and sales training.

A member of the European Digital Group, European Sales Group has around 30 employees between Barcelona and France.

What if your IT onboarding became smoother?

With Rzilient, growing businesses can centralize the management of their IT assets, automate their IT onboarding and delegate technical tasks to a dedicated team.

The result: less manual coordination, more responsiveness, and a better employee experience from day one.