Before contacting IT support, you can try to resolve issues on your computer by following the steps below.

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The smart checklist for cleaning your computer

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Start by backing up your data

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• Before you start cleaning, make sure you have backed up all of your important data.
• This will prevent data loss in the event of a problem.
• Choose your company's cloud over an external hard drive.

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Uninstall unnecessary programs

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• Go to the Control Panel, then Programs and Features. Uninstall software that you no longer use or that you don't recognize.

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Keep your operating system up to date

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• Make sure the operating system and all of your hardware drivers are up to date. Security and performance updates are critical.

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Free up hard drive space

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• Delete junk files, old documents, videos, or photos that you no longer use.
• Be sure to empty the trash regularly to permanently delete the files you have deleted.
• A desk full of files can slow your computer down. Organize your files in folders and keep the desktop clean.
• On a Mac, use the “Storage” application in System Preferences to identify and remove unnecessary files, such as caches, download files, and duplicated items.

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Delete temporary files

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• On a PC, use Windows's built-in disk cleaning tool to remove temporary files, cache files, and other unnecessary items.

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Disable programs at startup

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• On a PC, in the Task Manager (Ctrl + Shift + Esc), go to the “Startup” tab and disable programs that you do not need to launch when Windows starts.
• On a Mac, go to System Preferences > Users and Groups > Login Items to manage applications that launch at startup.

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Scan and remove malware

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• Use an antivirus to scan your computer for viruses, malware, and other threats. Make sure your antivirus is up to date.

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Optimize power settings

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• Adjust power settings to improve performance instead of saving power.
• On a PC, this is usually done through the Control Panel.
• On a Mac, go to System Preferences to adjust power saving, display, security, and privacy settings to suit your needs.

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If the slowness problem persists, contact Rzilient IT Support.

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