How Eskimoz eases the mental load on its People team with rzilient
Eskimoz is a digital acquisition agency originally known for its SEO expertise, which has since expanded across every growth lever: SEO/GEO, Paid Media, Content, Data and Tracking.
The agency has been growing ever since. Today, the Eskimoz group counts 250 people, with offices in Paris, Lyon, Lille, Bordeaux and several European capitals. With so many new hires and teams spread across multiple locations, IT management had to keep pace without weighing down the HR team's day-to-day work.
That's why Eskimoz chose to rely on rzilient to manage its IT fleet, support its onboarding process and strengthen the security of its devices.
Our team sat down with Rhita Belgnaoui, Head of People at Eskimoz, to hear about her experience.
A real point of contact, not a chatbot
At Eskimoz, the People team is in charge of welcoming every new hire. For them, IT can't be a black box or a service that's hard to reach.
What made the difference for Rhita was, first and foremost, the relationship. Almost daily contact with a dedicated person at rzilient who knows their environment and their challenges.
"For a start, I'm in touch with someone from your team almost every day. And that makes communication so much smoother."
A shift her team has felt too, as they've learned to rely on rzilient in their daily work.
"The services rzilient provides are very human, with a lot of support. It's not a chatbot answering me, it's a real person. When I open a ticket, I don't get a reply six hours later."
Faster, better-prepared onboarding
Hiring a lot also means preparing a lot of workstations. Setting up laptops used to be a significant burden for the People team with every new arrival.
Today, devices arrive ready to use, configured and secured. Rhita's team can focus on what really matters: welcoming the new employee.
"My team has saved a lot of time on preparing laptops for onboarding."
A more secure fleet with Intune
Security was one of the key drivers of the partnership. With support from the rzilient team, Eskimoz was able to take over its entire fleet and enroll its new devices in Intune, Microsoft's MDM solution.
The result: every laptop is tracked, configured to internal standards and managed remotely.
"If it could be measured, I'd say we've improved our security score on our laptops, since almost all of our new laptops are now enrolled in Intune."
Optimized Microsoft licenses
Beyond hardware, rzilient helped Eskimoz optimize its Microsoft 365 licenses. A review of actual usage, concrete recommendations and, in the end, direct savings.
"We've also gained on our Microsoft licenses, which we were able to optimize with the rzilient team thanks to their good advice. That's real savings, in both time and money."
The tangible benefits
Working with rzilient has helped Eskimoz gain:
- Responsiveness: a dedicated, human point of contact and tickets handled quickly.
- Time: laptops delivered ready to use, with no manual setup during onboarding.
- Security: a fleet enrolled in Intune, tracked and managed centrally.
- Cost control: Microsoft licenses aligned with actual needs.
"Working with rzilient has changed my day-to-day by easing my team's mental load, which has eased mine, and it has also improved the experience of our candidates and employees at Eskimoz."
What's next?
Thanks to this partnership, the Eskimoz People team can focus fully on the employee experience and the agency's growth, backed by an IT environment that is reliable, secure and easy to manage.
