Rzilient x Siit: simplify IT & HR management and free your teams from time-consuming tasks

Do you sometimes waste a lot of time solving common IT problems, when your HR and IT teams could be focusing on high value-added projects? At Rzilient, we know how these small daily worries can quickly become time-consuming and affect the productivity of your business.

Because we have chosen an integrated technological approach to automate and centralize these processes, we surround ourselves with partners who bring real added value to our services. It was quite natural that we integrated Siit to create an (even more) smooth and automated experience of your IT & HR processes. Discover how this integration can transform your IT requests — and the daily life of your teams — in just a few clicks!

A hybrid approach combining platform and services

In IT management, two models coexist:

• THEoutsourcing, often perceived as a one-off service, allowing targeted intervention on incidents.
  
  
• Les technology platforms, which offer continuous automation and operate on a subscription basis, guaranteeing follow-up and proactive management.

With Rzilient, we have chosen not to oppose these approaches, but to combine them intelligently. The integration of Siit into our ecosystem is a perfect illustration of this logic:

1. Siit automates and centralizes IT & HR requests for more fluid management.
2. radiant ensures the treatment and outsourcing, guaranteeing a quick and effective response to complex requests.

The result: an immediate reduction in costs and more efficient management, while freeing your teams from time-consuming tasks.

Integration for more efficient IT management

Managing IT requests shouldn't be a source of complications. Thanks to the integration between Rzilient and Siit, your teams can centralize and automate ticket management directly from their usual communication tools (Slack, Teams, emails, etc.).

With this solution, there is no need to juggle between several platforms:

• Streamline problem management: no need to sift through dozens of emails, everything is in one place.
• Automate manual processes: tickets are created and monitored in one click, thus limiting the risk of error.
• Analyze continuously: the interface offers a global vision of activity and performance, so you can adjust your processes.

In a few seconds, your employees get an answer adapted to their IT problems (connection problem, slowness, technical incidents, etc.), and your IT teams save time by avoiding tedious manual management.

Your IT tickets solved... in one message

Thanks to the partnership between Siit and Rzilient, you can now:

1. Open an IT ticket from your corporate email : whether on Slack or Teams, your employees send a request as if they were talking to a colleague.
2. Transfer the request in one click : the request is instantly converted into a ticket and sent to Rzilient Support.

Obtaining a suitable solution : our IT support is responsible for providing the most appropriate response (virus cleaning, connection problems, computer slowness, etc.).

By automating these steps, this integration allows a considerable time savings, reduce the Frustration with IT incidents and improves the management of requests thanks to centralized management and real-time monitoring.

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Do you want to free your HR & IT teams from tedious tickets?

Thanks to integration Rzilient x Suit, say goodbye to administrative and technical burdens, and hello to proactive and centralized management of your IT requests!

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