I requested a repair and received both an approved and an unapproved quote. Why the difference?

To broaden your repair options, quotes come from two types of repairers: Apple-authorized repairers and independent repairers.

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Sometimes the cost of repair at an authorized service provider is comparable or even higher than the price of replacing the faulty Mac.

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Conversely, choosing an independent repairer may be more financially beneficial in these cases, as they often use less expensive unofficial parts and/or offer labor at a lower rate than authorized repairers.

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However, it is important to note that the use of unofficial parts may impact the validity of the warranty in the event of a problem covered by it later. That's why we generally recommend independent repairers for Macs that are no longer under warranty!

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If you have specific questions when receiving these quotes, do not hesitate to ask our Support for details.