How does the Sincro CTO use the _rzilient platform on a daily basis?
Some information about Sincro:
- Date of creation: 2014
- Location: Paris, France
- Activity sector: software for the management of actors in intellectual service
- Number of employees: 60 employees
We are pleased to present Philippe Bechtel, CTO at Sincro, who shares his experience with our solution with us!
The context first of all. rzilient has been working since January 2023 with Sincro, the reference management software for players in intellectual service in France.
Concretely, Sincro helps its customers, major accounts and intellectual services companies (intermediation companies, services companies and NSPs), in the structuring and management of their subcontracting.
Focus on the daily professional challenges of Philippe, a resolutely multi-talented CTO!
Being CTO in SMEs: a multi-faceted job
The Sincro context illustrates a recurring situation
As Philippe reminds us during our exchange: ”Chez Sincro, I am the head of the development team and I design our architecture. When we encounter a performance problem that directly impacted our employees, I was also the main point of contact to lend a helping hand on the IT side.”
In other words, Philippe must manage his time effectively. ⏲️
Sincro has about 60 employees, spread across various entities, such as Paris and Lyon, but also in remote work, representing a total of 55 workstations, including 10 for subcontractors working internally.
One of Philippe's missions is to manage your company's IT fleet, but it's a bit “default.”
This is a constant for our customers. For companies with a size between 20 and 50 employees, it is rare that there is someone dedicated to the management of computer equipment.
Time-consuming and tedious activities
Philippe is quite direct in evaluating the tasks related to the management of the computer park, which he had to carry out manually for several years.
As a result, he invested a lot of time in:
- buy computers directly (from Dell, HP, and other manufacturers as required);
- suffer frequent errors related to these purchases, for example with regard to warranty terms and conditions, as well as installed software and operating systems (for example, receiving a PC with a operating system Windows Home!).
Another example that illustrates the difficulties encountered? The wait of 5 months, in the midst of the Covid-19 crisis, to obtain a PC that is urgently needed, but delivered with an unsuitable configuration! 😯 Philippe affirms it, “This type of delay shows the limits of the artisanal management of computer equipment”.
Another aspect is the user support, which can be time-consuming and divert the CTO from his core business.
In a team with only IT engineers, the problem does not appear.
But when a good half of the team takes on administrative roles that don't require advanced IT skills, worries start.
Philippe thus received unusual requests on a very regular basis. An example among others? Take control via Teams to reconnect the sound during an ongoing videoconference with a customer. The user had deactivated it by mistake, and did not know how to reactivate it!
The trigger: a period of strong growth
The CTO of Sincro had already heard about our solution, rzilient, but without taking the time to take the plunge.
It is a Peak growth, including numerous Onboardings To be carried out, who Encouraged him to try to save time. 📈
Another factor came into consideration: the opening of an office in Lyon, with a team of 6 people, working in Remote. To guarantee effective IT support to this team, remotely, it was imperative to find a dedicated solution.
In summary, Philippe simply no longer had the resources to manage the company's growing IT infrastructure, and opted for the Rzilient all-in-one iT control platform.
The result with Rzilient: considerable time and comfort savings
There is the radiant front...
We then ask Philippe about how much time he spent buying computers before adopting our solution.
“With only one bank card available for the entire company, buying a PC could take me up to 3 hours! I then had to take the time to receive it and then configure it. In other words, it was a considerable waste of time.”
An anecdote illustrates the extent of this source of loss of productivity, which we meet regularly with our prospects. One day, Philippe had to go to the UPS logistics center in Gennevilliers, and wait at the loading bays, to receive a computer that was urgently needed by one of Sincro's managers! A task that is not expected to be found in the missions of a CTO. 🚚
Philippe also considered delegating the management of IT support requests to his IT developers, but the difficulty is that this job is not always associated with sufficient “customer service” skills.
The same problem with hardware management, for which developers are most often not specialists.
The squaring of the IT circle, which many SME CTOs experience, can be summed up by these words from Philippe: “We know that it's not profitable for the CTO to do all these tasks, but it's faster to do it yourself, and anyway, no one else in-house is competent to do it...”
... and there is the post-adoption of Rzilient!
Philippe's objective was specific: delegate all of these tasks to Rzilient, whose job it is, and which can even offer on-site interventions if necessary.
Philippe spent more than 8 hours per month managing his computer equipment. With Rzilient, 2 hours is enough.
On the side of financial savings, the transition to refurbished equipment (without the fear of it breaking down) brought a real gain, in the order of 30% on IT purchases. While allowing Sincro to embark on a process of Green IT. 🌍
The gain in terms of comfort, for Philippe and his colleagues, is also important. Another anecdote illustrates this well: “An employee had his computer stolen on a Thursday evening and the next day, on Friday afternoon, he already had a refurbished and configured PC, for a lower price and with the same performance. A big time-saver!”
Using the Rzilient platform, Philippe has copied user tickets, and can simply observe the requests, reacting only when really necessary.
Last interesting case, the management of Onboardings. When a new collaborator arrived recently, Philippe was in a position toProvisioning a PC in 5 minutes (whereas it used to take 4 to 5 hours)!
An adaptation phase is necessary
Philippe also tells us that during the initial phase of deploying Rzilient, he decided to send user requests back to the platform.
Result? Its involvement quickly became residual, after an unavoidable phase of adaptation. The employees quickly started asking the Rzilient team in place of Philippe!
Ready to try Rzilient, too?
