How has Rzilient transformed Eskimoz multi-site IT management?

Eskimoz is an international digital marketing agency, specialized in SEO, SEA and content writing.

It currently has 200 employees in 6 countries: France, England, Spain, Germany, Italy and Morocco. With a team expanding across multiple offices, IT management has become more complex, requiring the implementation of a new IT strategy.

Jessica, HR Director at Eskimoz, is responsible for personnel administration, recruitment, payroll, and training. She agreed to share her experience with the Rzilient solution with you.

Tedious IT management

Before Rzilient, IT management at Eskimoz represented a major challenge for the CTO, consuming his time and reducing his operational efficiency.

Inefficient onboarding management

Each onboarding took more than two hours from the CTO, just to set up the computers, making the process particularly time-consuming.

Ongoing IT requests

At Eskimoz, IT support requests were daily and piling up quickly. This was constantly interrupting the CTO's work, slowing his efficiency.

Complexity of international IT management

Managing IT equipment abroad, too, has become a real challenge. The computers had to be set up in France before being sent to the other offices, making the process time consuming, expensive, and error-prone.

This mode of operation was no longer adapted to Eskimoz's multi-site organization and was becoming an obstacle to its growth. It has therefore become necessary to find a partner capable of operating internationally.
We help you manage your multi-site presence

Support with Rzilient

That's when Eskimoz naturally turned to the services of a provider capable of implementing an IT strategy adapted to its problems.

Save time for the CTO

With Rzilient's IT support, Julien, the current CTO, was able to delegate all IT support and focus on his strategic missions.

rzilient made our lives easier by reducing our workload and freeing up time for our CTO.

Our platform also allowed Eskimoz to track the allocation of computers thanks to a centralized view and automatically updated data.

Before, monitoring the IT fleet was manual via an Excel file, which led to the risk of errors and synchronization. Today, as the Rzilient platform is connected to their MDM, the data is instantly updated, eliminating any risk of error.

Automated IT on & offboarding from A to Z

Jessica, HR manager at Eskimoz, now manages the entire onboarding process, both for the HR and IT aspects.

With Rzilient, this process has become faster and more accurate, improving the employee experience. Our solution allows People profiles like Jessica to take care of IT subjects far from their field of expertise, without increasing their workload.

As soon as a new person arrives, you enroll them directly into the Rzilient platform in 3 clicks and put them in contact with support.

Find out how we can help you simplify your on & offboarding processes.

Easy data sync

Thanks to Microsoft MDM, Intune, configured with AutoPilot and connected to the Rzilient platform, Eskimoz was able to easily and quickly secure its IT fleet. But they also simplified their on & offboarding and managed their computers remotely.

Synchronizing has been a real time-saver, as a computer no longer needs to go back through the main Eskimoz office to be set up. Once received by the employee, it is automatically configured and secured with the policies defined by Eskimoz, with no action required.

MDM allows us to synchronize all our data in a simple and secure way.

Future projects with Rzilient

Eskimoz is now considering further strengthening the compliance and security of its IT fleet.

Next actions include complying with GDPR standards, obtaining ISO 27001 certification, and migrating systems.

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