Understanding IT onboarding

The arrival of a new employee in a company is not just the presentation of a badge or the signing of a contract. It's a whole process (often underestimated) that starts long before D-Day. And when it comes to onboarding IT, another dimension comes into play.

IT onboarding plays a key role in the integration of new hires. It's not just a matter of plugging in a computer. It is about provide the right tools, secure accesses, To form effectively and accompany employees in their handling of internal systems and software.

A well-thought-out IT onboarding is the first brick of a successful employee experience, and an excellent lever for promoting your corporate culture.

What is IT onboarding in business?

THEIT onboarding (or IT integration) refers to all the steps aimed at preparing and supporting the new employee in setting up their digital work environment.

This includes:

• The allocation and configuration of equipment (PC, telephone, etc.);
• The creation of user accounts;
• Access to internal software and HR portals (leave management, internal communication, etc.);
• Training in digital tools;
• Personalized technical support;
• And data security from day one.

A well-orchestrated IT onboarding is also inseparable from a IT offboarding of quality. When someone leaves the company, it is essential to deactivate their access, recover their equipment and maintain overall security.

The benefits of a structured IT onboarding process

Improving the productivity of new employees

An employee who receives his tools on time, understands how to use them and knows who to contact in case of problems... is an employee who can be operational more quickly. The average integration time can thus be considerably reduced.

Reduced staff turnover

Successful onboarding is also a employee experience positive from the start. This has a strong impact on motivation, commitment and loyalty. Employees who feel expected and supported are more likely to stay.

Strengthening the security of information systems

IT onboarding is not complete without awareness of cybersecurity. Access controls, passwords, phishing... it's better to train beforehand than to correct after an incident.

Best practices for successful IT onboarding

Preparation before the arrival of the new employee

The key word here: anticipation.

Even before the first day:

• Order and configure hardware;
• Create user accounts (email, business software, intranet...);
• Plan a personalized IT onboarding checklist according to the position;
• Let the team know and plan a warm welcome.

Training in internal tools and software

It is not enough to put back a computer with ten software programs installed. Accompanying means explain.

Organize a training course:

• On essential tools (CRM, Slack, HR portal...);
• On internal processes (leave requests, task management, etc.);
• On the uses specific to the position.

Mentoring and personalized support

A pair with a “sponsor” or an “IT godmother” greatly facilitates the first weeks. This makes it possible to establish a relationship of trust and to have an identified technical interlocutor.

And because not all employees have the same level of digital mastery, Rzilient offers additional human support : remote technical support, advice on the use of tools, personalized troubleshooting... Your teams are never alone.

Onboarding success assessment

On D+7, D+30 or D+90, take the time to:

• Give feedback with the newcomer;
• Identify the blocking or improvement points;
• Update your Onboarding checklist for future integrations.

Common onboarding challenges and how to overcome them

Managing Information Overload

Every new employee receives an avalanche of information as soon as they arrive. Centralize essential information in a IT onboarding guide clear, digital and accessible.

Solving technical issues from day one

Nothing is worse than a PC that does not work or an email account blocked on the day of arrival. Anticipate with:

• One Technical test Upstream;
• Support available in real time during the first few days;
• A quick and smooth troubleshooting procedure.

Tools and resources to facilitate IT onboarding

Use of digital platforms

Solutions like Rzilient make it possible to automate a large part of the process:

• Ordering equipment;
• Creating accounts;
• Configuration monitoring;
• Remote technical support.

A real time-saver for IT teams... and HR!

Integration of online training modules

Consider adding training videos, multiple choice questions or fact sheets accessible at any time. Ideal for progressive learning, especially in hybrid mode or remote working.

Case study: Rzilient supports PlayPlay in its onboarding process

PlayPlay, a fast-growing company, needed to structure its IT onboarding to effectively welcome its new hires.

With Rzilient, they were able to:

• Manage the allocation of equipment remotely;
• Monitor the status of equipment in real time;
• Simplify the configuration of digital tools;
• And ensure a smooth and secure employee experience.

Conclusion

IT onboarding is much more than a technical step. It is a strategic lever to engage your talents, strengthen your IT security and embody your corporate culture from day one.

Do you want to structure or improve your IT onboarding?

Chez Rzilient, we support you from A to Z, so that each arrival is a success — for your teams as well as for your recruits.

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