Trustpair chooses _rzilient for its tailor-made IT support

Trustpair, a global leader in the prevention of bank transfer fraud for large businesses, has grown exponentially. Established in France and the United States, the company doubled its workforce in two years, reaching 100 employees.

This rapid expansion has made automated IT management in accordance with high cybersecurity standards essential. To support this growth, Trustpair has chosen Rzilient to manage its IT infrastructure.

Maëva, People Ops Manager, Céline, Céline, VP People and Juliane, Business Operation Manager shared their experience via a video. A big thank you to them for their trust!

Choosing a trusted service provider

To meet their growing IT needs, Trustpair selected rzilient. Céline Gallon, VP People at Trustpair, highlights that they were looking for a partner that could provide personalized and effective support, with a platform that would centralize, visualize and manage their IT management.

On-site support

Rzilient's personalized support includes a regular presence on site to respond directly and effectively to the needs of Trustpair employees. This regular contact considerably improves the employee experience by offering constant and accessible IT support.

“Every month, an IT expert from Rzilient visits us in our offices.” - Celine Gallon, VP People

Implementation of IT projects

Trustpair benefits from a dedicated CSM for the implementation of numerous IT projects, including fleet cybersecurity, the automation of onboarding processes, and the strategic management of the leasing of their equipment.

Better visibility to make good decisions

Control and traceability of IT equipment

One of the main challenges at Trustpair was the lack of visibility into its IT inventory, leading to unnecessary expenses and the risk of data breaches. Thanks to rzilient, Trustpair now has an accurate overview of its IT fleet, making it possible to know exactly who is using what equipment and from where.

“Today, we are confident that we are making the best use of the computers we have in stock.” - Celine Gallon, VP People

Control of licenses and user access

With over 50 tools in use, it was crucial to know who had access to what. The Rzilient platform made it possible to sort through licenses, reducing costs by 15%.

“The majority of the tools had at least one outdated account.”

Simplified management of leasing contracts

Leasing contract management was chaotic, with unidentified computers and poorly managed contract endings, leading to additional purchases. Thanks to the platform and support from Rzilient, Trustpair was able to centralize its contracts and renew them strategically.

An improved employee experience

Early and optimal on/offboarding

Thanks to the integration of rayilient with their Hibob HRIS, Trustpair automated their on/offboarding process. The information entered manually in the HRIS is directly transmitted to rzilient, allowing effective forecasting of arrivals and departures.

“Before Rzilient, IT onboarding took me 1.5 hours. Now the whole process is done in 10 minutes.” - Maëva Pellet, People Ops Manager

Responsive IT support via Slack

Delegating IT support to Rzilient reduced stress for the HR/People team. Thanks to the Slack integration, employees can submit their requests directly via their usual email. Issues are automatically transformed into tickets for quick and efficient processing.

Remote IT control

In the event of computer theft, the data is deleted remotely via the platform. A device is immediately recommended or taken from stock and returned, avoiding any interruption for the employee. For a player with high cybersecurity standards like Trutspair, this feature is essential.